These Terms of Service ("Terms", "TOS") govern your purchase and use of Systernia products, starting with DispatchShift. By purchasing, activating, or using our products, you agree to these Terms. If you purchased through a third-party marketplace, you accept these Terms when you activate your product. If you do not agree, do not purchase or use our products.
Our Products
Systernia sells business software as downloadable products. DispatchShift is currently offered in three tiers: Core, Plus, and Business. Each tier is a one-time purchase. There are no subscriptions (except for the optional recurring-updates membership) and no per-seat fees. By purchasing, you represent that you are at least 18 years old or are purchasing on behalf of a business you are authorized to represent. If you are purchasing on behalf of a business, use a business email address you will retain access to.
License Grant
When you purchase DispatchShift, we grant you a non-exclusive license to install and use the product, subject to these Terms. The license is registered to the purchasing email address and is non-transferable except as a bona fide gift (see Gifting below):
Core: up to 2 device activations
Plus: up to 4 device activations
Business: up to 8 device activations
Each tier's device limit covers all workbooks included in your download, including the DispatchShift Insights viewer where applicable.
The product uses a single-editor model: one person may edit at a time; additional users may open the product in read-only mode. You may not resell, sublicense, or share your license key with anyone outside your business, nor redistribute the product except as a gift as described below. You may not attempt to circumvent the licensing or activation system.
License violations: Any resale, unauthorized modification, redistribution (other than bona fide gifting as described below), or other fraudulent use of our products will flag your license in our system and may result in suspension or permanent revocation of your license, without refund. For fraud, resale, payment reversals, or violations of applicable law, revocation is immediate. For other violations, we will give you 14 days' written notice and an opportunity to cure before revoking.
Personal customization: You may customize the product for your own business use, including adding your own macros or formatting. This does not permit redistributing, reselling, or sharing modified copies of the product, nor removing or bypassing the licensing system.
Gifting: You may purchase our products as a gift by forwarding the download and temporary license key to the recipient. Gifts may only be given to recipients 18 years of age or older. The license remains registered to the original purchaser's email address only. All support requests, disputes, upgrades, device resets, and update entitlements must be submitted from that email. Resale is prohibited: purchasing our products for the purpose of reselling them to others is a license violation.
Pricing & Payment
Prices are listed in U.S. dollars and exclude applicable taxes, which are calculated at checkout. We reserve the right to change prices for future purchases; pricing at the time of your purchase is locked.
Payment is processed by our checkout providers (Polar on our website; Etsy, Gumroad, or PayPal on those platforms). We do not process or store your payment card details.
Third-party marketplaces: Purchases made through Etsy, Gumroad, or PayPal are also subject to that platform's own terms and policies, including its refund and dispute processes.
Discounts and sales: Only one discount may be applied per purchase; discounts cannot be combined or stacked. Discounts apply only at the time of purchase, on the cart or checkout page, and cannot be applied retroactively to previous purchases. Sales and discounts may expire or be revoked at any time without notice. If you upgrade tiers after purchasing at a discounted price, you pay the difference between the amount you actually paid and the current selling price of the tier you are upgrading to, or the sale price, if that tier is also on sale.
Chargebacks: If your payment is reversed or charged back after your license key has been issued, your license is voided immediately without refund.
Activation
At purchase you receive a 30-day temporary license key so you can start using the product immediately. Temporary keys are limited to one per customer; we may decline to issue additional temporary keys. To receive your permanent key, complete the activation form at systernia.com/activate. Your permanent key will typically be emailed to you within 1-2 business days, and only to the purchasing email address.
If you need to move the product to a new computer, submit a Device Deactivation request through our Contact Us page and we will free up your device slot, typically within one business day. Reasonable device resets (a new computer, hardware failure, or operating system reinstall) are accommodated free of charge. A pattern of repeated reset requests may be flagged as license abuse under Section 2. For your security, we may require your order or transaction ID before processing device resets, key reissues, or refunds.
Tier Changes & Upgrades
You may change tiers (up or down) within the 30-day temporary license window. Downgrades within the temporary window refund only the price difference between the tiers, and premium-tier features stop working when you downgrade. After permanent activation, you may upgrade to a higher tier at any time by paying the difference between the net amount you paid (after any refunds) and the current selling price of the tier you are upgrading to. However, if the tier you are upgrading to is also on sale, you only pay the difference needed to reach the sale price, not the full price. DOWNGRADES AFTER PERMANENT ACTIVATION ARE NOT AVAILABLE. Your data and settings carry over when you upgrade.
Refunds
Because the product is delivered digitally and activated on your machine, all sales are final once your permanent license key has been issued. If you experience a technical issue that prevents activation, contact support@systernia.com within the 30-day temporary window. We will make a good-faith effort to resolve the issue. You must complete the diagnostic steps we reasonably request; failure to cooperate voids your refund eligibility. Whether the issue is genuine, whether you participated in troubleshooting in good faith, and whether it cannot be resolved are determined in our reasonable discretion. Only one refund is issued per purchase: if you receive a refund through a marketplace's dispute process, you are not entitled to an additional refund from us, and vice versa. Issues caused by failure to meet the system requirements in Section 9 do not qualify for a refund. Refunds are limited to one per purchasing email address and are issued to the original payment method.
Product Updates
Update coverage depends on your tier:
Core: limited bug fixes and security updates, at our discretion and on a slower release cadence
Plus: 18 months of update eligibility from purchase
Business: 36 months of update eligibility from purchase
Update eligibility means you are entitled to receive any updates we release during your coverage period; it does not obligate us to release updates on any particular schedule. Updates are delivered by email with a built-in import tool that carries your existing data into the new version.
When your update coverage expires, you may purchase the most recent license or a recurring-updates membership (available post-launch) to continue receiving updates. If we discontinue a product, your installed copy will continue to work; our update and support obligations for it end.
Recurring-Updates Membership
We offer an optional recurring-updates membership for buyers whose update coverage has expired. Membership is billed monthly or annually in advance, as selected at checkout, at the price shown at checkout.
Cancel anytime: You may cancel at any time by emailing support@systernia.com. Cancellation takes effect at the end of your current billing period. You keep update access until then and will not be charged again. There are no cancellation fees.
Failed payments: If a recurring payment fails, we will notify you and retry the charge. If payment is not received within 14 days, your membership is suspended until payment resumes.
Price changes: If we change the membership price, we will notify you at least 30 days in advance, and you may cancel before the new price takes effect.
System Requirements
DispatchShift requires Windows 11 and a licensed copy of Microsoft Excel (Microsoft 365 or Excel 2021 or later) with macros enabled. It is not compatible with macOS, Excel for the web, Excel mobile, or environments where macros are disabled. It is your responsibility to meet these requirements before purchasing; failure to meet them is not grounds for a refund after activation.
Support
Support is provided by email at support@systernia.com. Business tier includes priority support, meaning Business requests are handled ahead of Core and Plus requests. We aim to respond to all requests within two business days. Support covers product defects, installation, activation, and questions about product features. It does not include business consulting, workflow design, training services, or custom development. We reserve the right to limit support volume in cases of abuse.
Acceptable Use
You agree not to: reverse-engineer or attempt to extract the product's source code beyond normal use; remove or alter any proprietary notices; use the product in violation of any applicable law; use the product to process data you have no right to process; or export or use the product in violation of applicable U.S. export control or sanctions laws.
Intellectual Property
Systernia retains all right, title, and interest in and to the products, including all intellectual property rights. These Terms do not grant you any ownership rights. DispatchShift, DispatchShift Insights, and Systernia are trademarks of Systernia.
Disclaimer of Warranties
OUR PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PRODUCT WILL BE ERROR-FREE OR UNINTERRUPTED. WHILE WE MAKE BEST EFFORTS TO PROVIDE SECURITY AND BUG FIXES, OUR LIABILITY FOR ANY DAMAGE, LOSS, OR ISSUES ARISING FROM YOUR USE OF OUR PRODUCTS IS LIMITED AS DESCRIBED IN SECTION 14 BELOW. YOU ASSUME FULL RESPONSIBILITY FOR YOUR BUSINESS DATA AND ALL SECURITY RISKS ASSOCIATED WITH YOUR DEVICE.
Your data and device: DispatchShift stores all of your business data locally on your own computer. We have no access to it and no ability to recover it. You accept full responsibility for the security of your device and your data, including maintaining your own backups. Systernia is not liable for any loss, theft, corruption, or unauthorized disclosure of your data resulting from a lost, stolen, or damaged computer, malware, or any other event affecting your device.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYSTERNIA'S TOTAL LIABILITY ARISING FROM THESE TERMS OR YOUR USE OF OUR PRODUCTS WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO SYSTERNIA UNDER THESE TERMS. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS OR DATA.
Indemnification
You agree to indemnify, defend, and hold harmless Systernia from any third-party claims, damages, liabilities, and expenses (including reasonable attorney's fees) arising from your use of our products or your violation of these Terms.
Dispute resolution
Talk to us first: Before bringing any legal claim against Systernia, you agree to contact our team at support@systernia.com and make a good-faith effort to resolve the issue with us. You must give us at least 30 days from your written notice to respond and attempt a resolution before filing any claim.
Matters settled by these Terms: You agree not to bring claims over matters these Terms already address, including pricing and discounts, license scope and device limits, activation, tier changes and upgrades, update entitlements, membership billing and cancellation, refunds, system requirements, and the disclaimers and limitations of liability above. By purchasing our products, you accept the outcomes these Terms specify for those matters, except for claims that cannot be waived by law.
Class action waiver: You agree to resolve disputes with us on an individual basis only, and you waive any right to participate in a class action, class arbitration, or other representative proceeding.
Jury waiver: To the extent permitted by law, you waive any right to a jury trial in any dispute arising from these Terms.
Attorney's fees: In any dispute arising from these Terms, the prevailing party is entitled to recover its reasonable attorney's fees and costs.
Time limit for claims: Any claim arising from these Terms must be brought within one year after the claim arises, or it is permanently barred to the extent permitted by law.
Governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Exclusive jurisdiction and venue shall lie in the state and federal courts located in York County, Pennsylvania.
Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your purchase governs your license; material changes to how we treat existing licenses will be communicated by email.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Systernia regarding our products and supersede all prior or contemporaneous statements, including website marketing copy.
No waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.
Termination
We may suspend or terminate your license for violations of these Terms (subject to the notice and cure provisions of Section 2), fraud, unlawful activity, payment reversals, or misuse of the product. Upon termination, all rights to use the product immediately cease.
Force majeure
Systernia is not responsible for delays or failures in performance caused by events beyond our reasonable control, including hosting or email provider outages, natural disasters, vendor failures, cyberattacks, or government actions.
Survival
The disclaimers, limitations of liability, indemnification, dispute resolution, and governing law provisions (Sections 13-17) survive any termination or revocation of your license.
Assignment
We may assign these Terms in connection with a sale, merger, or transfer of our business. Except as permitted in the Gifting provision of Section 2, you may not assign your license or rights under these Terms without our written consent.
Contact
If you have any questions about these terms, please contact us at support@systernia.com.
Notices to you will be sent to your purchasing email address.